Refund policy

Return & Refund Policy

The Groovy Grove

Thank you for shopping at The Groovy Grove!

Digital Products

Our digital products include printable wall art, coloring books, junk journal kits, digital wallpapers, bonsai guides, and other downloadable items.

Because digital products are delivered electronically, all digital sales are generally final once the files have been accessed or downloaded.

Refunds and Exceptions

We understand that problems can happen! If you receive a corrupted file, an incorrect product, or experience an issue accessing your purchase, please contact us through our store’s Contact page.

We will work with you to resolve the issue by providing a working file, replacement download, or an appropriate refund.

Refunds will also be provided when required by applicable consumer protection laws.

Physical products

Our clothing, puzzles, drinkware, candles, plants, and other physical products are shipped to you. Some items are made to order, and products in the same order may ship separately.

Damaged, defective, or incorrect items

If something arrives damaged, defective, or different from what you ordered, please contact The Groovy Grove as soon as possible. Include your order number, the item name, and a description of the problem. Keep the item and packaging while we review the issue; we may ask for clear photos to help arrange an appropriate replacement or refund.

For made-to-order printed products, please report product issues within 30 calendar days of delivery. This reporting period does not limit any rights or remedies available under applicable law.

Made-to-order printed products

Our made-to-order printed products are produced after an order is placed. Change-of-mind returns and exchanges, including a size or color selected incorrectly by the customer, are not available for these items unless required by law. Please check the size guide, dimensions, and selected options before ordering. Damaged, defective, or incorrectly supplied items are handled as described above.

Other physical products and return requests

Return and exchange eligibility can differ by product. Please review any item-specific terms in the listing and contact us to request a return or exchange. We will confirm the options for your item, any applicable return shipping charges, and the correct return instructions before you send anything back.

Please do not send items to an address on the parcel without receiving return instructions from us. Different items may need to be returned to different locations.

Cancellations and approved refunds

If you need to change or cancel an order, contact us promptly. We will check what is possible, but changes and cancellations cannot be guaranteed after production or shipping has begun.

If a refund is approved, we will confirm the amount and issue it through the original payment method where available. Your bank or payment provider may need additional time to show the credit.

Nothing in this policy excludes or limits consumer rights that cannot be excluded by law.